I have been a Verizon prepaid customer for well over a decade. I was automatically switched over to the $5/month plan in August 2021 without consultation or warning. At no point were terms for this plan made available. I've made my peace with the change in plan, but I'm trying to find out if my account balance still expires 365 days from last $100 payment or does the $5 just get deducted from my account balance every month and as long as I have a remaining prepaid balance, the account does not expire. I cannot find a balance expiration date anywhere in My Verizon. Is there a link you can provide that describes the $5-0MB-2021-PPU-PLAN? Thanks.
We're glad you reached out, and we want to help. If a plan or service is inactive for more than 60 days, the account would be removed from the system with or without an existing balance. If you have any questions, please feel free to send us a Private Note.
As a valued customer, your concerns are our concerns too and we thank you for taking the time to share your feedback with us in this forum.
We certainly want to set the proper expectations about our available plans and costs. They can be viewed on our website at https://www.verizon.com/plans/.
We'd be more than glad to investigate your concerns. Verizon takes protecting our customer’s personal and account information very seriously. Since we will need account-specific details from you, we’ve sent you a Private Message on this topic: