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Why Can't I Use WiFi After Switching To Prepaid?
Glenstal
Member

I switched to Verizon prepaid last Monday and from the instant I did this, I cannot use data if not on WiFi.  I have spoken to many Verizon tech support and customer service and managers and STILL NO data!!!!! Verizon said BYOD but that is a lie because they said my phone is Verizon eligible yet no one can help!

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Re: Why Can't I Use WiFi After Switching To Prepaid?
deloused
Sr. Member

What phone is it?

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Re: Why Can't I Use WiFi After Switching To Prepaid?
vzw_customer_support
Customer Support

Glenstal,

 

We want to make sure that we do everything that we can to get your device to function on our network as expected. Unfortunately, we do not have access to prepaid accounts here and I recommend that you contact our prepaid team via chat http://vz.to/2drU54r or 888-294-6804 for additional assistance. Does this help you move forward with addressing your concern?

 

CoreyM_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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