Why Do I Keep Hearing "Cannot Find The Required Treatment ID Number"?

[Rgagnon]

"your system cannot find the required treatment ID number" call goes through but I have to listen to this garbage MESSAGE every time I make a call!

[vzw_customer_support]

Rgagnon,

Listening to this message is not what we want for you. I want to get this fixed for you. Can you tell me if you have a post paid account or a prepayid account?

VeronicaM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[lawchpna]

I am also getting this message on my prepay account every time I make a call it just started yesterday and no one can figure it out what can I do to make it go away?

[Rgagnon]

My account is prepaid. Other customers have reported the same problem on the verizon web community. This an extremely annoying issueHow do we get this fixed?

Sent from my Verizon, Samsung Galaxy smartphone

[vzw_customer_support]

lawchpna, we want you to be able to use your service with no issues. Since this is prepaid, we recommend reaching out to our prepaid team at 88-294-6804.

JosephT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[lawchpna]

I did for 3 days and a total of 7 hours and no one knows what to do, no one has ever heard the message before, no one can do anything except maybe try a hard reset which was done and it didn't work either!!! I am tired of this [Removed]!!

Lou [Removed]

profanity and personal information removed as required by the Verizon Wireless Terms of Service​

Message edited by Verizon Moderator

[vzw_customer_support]

Rgagnon,

You are correct; this is something that needs to be fixed. No worries, our Pre Paid Specialists will be able to provide a resolution. Please contact them at 888-294-6804.

AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[amcdc]

I had this problem on my prepaid w iphone 6s.  Agent had me reset network settings, turn off phone, remove sim.  He then set my "announcements" to low in the system - i guess it was set to high. 

[Rgagnon]

Thanks , tech support did the same for me.

[trt04 · Accepted solution]

This is an easy fix if you can sign on to your Verizon prepaid account to make changes to your settings.  Go to My Account > Profile & Settings > Phone Control.  Set Messaging Level to "Low" and update.  It worked immediately for me.

This also gets rid of that annoying "Amount of time you have available for this call:  UNLIMITED" message that I thought was just a standard part of every call.  This cuts 5 seconds of wasted time for every call.