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Why am I changed over to the pay as you go plan?
Jmrdflcarpenter

I have my plan on the $50 unlimited plan. I put my $50 on about 1 or 2 wks ago and when my payment was due (10-30) it didn't get taken off of my account, instead I was changed to the pay as you go plan (not realizing it, since I thought the $50 was automatically taken off of my account). I called cusomer support was suppose to be refunded my money that I used but wasn't and am still on the pay as you go plan. Why didn't my $50 get taken out and applied to my $50 prepaid plan? Customer service wasn't much help. Any help would be appreciated.

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Re: Why am I changed over to the pay as you go plan?
rcschnoor
Sr. Leader
Sr. Leader

IF you had exactly $50 in your account and a portion of it was deducted for some sort of fee which you were assessed, dropping your account balance under $50, then you would have automatically been switched to the pay as you go plan.

It is best to keep a bit above the amount due in your account for just this type of occurrence.

Good luck.

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Re: Why am I changed over to the pay as you go plan?
rcschnoor
Sr. Leader
Sr. Leader

IF you had exactly $50 in your account and a portion of it was deducted for some sort of fee which you were assessed, dropping your account balance under $50, then you would have automatically been switched to the pay as you go plan.

It is best to keep a bit above the amount due in your account for just this type of occurrence.

Good luck.

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Re: Why am I changed over to the pay as you go plan?
deja30907
Member

It could be a number of things...there were sys outages on 10/22, it could be possibly roaming charges or downloads. Call customer service by dialing 888-294-6804 or *611 and choose options 4, 5, and 4 and you will get over to customer service. Ask them what dropped your balance and if it was a system issue...Hope this helps!!!

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