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Why can't I change devices during my billing cycle?
brerose
Member

Why can't I change devices 4 days into the billing cycle without repaying?

Also why can't I reach a Verizon representative on the phone?

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Correct Answers
Re: Changing devices during billing cycle
Snn5
Sr. Leader

If you call *611, you can follow the prompts to find out how to activate a device and move your balance over.  I don't know the exact order of numerical prompts, but I do know the info is there as I called last week about another issue and my prompt was just after that one in the order.

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Re: Changing devices during billing cycle
Snn5
Sr. Leader

Is this prepaid?

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Re: Changing devices during billing cycle
brerose
Member

Yes

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Re: Changing devices during billing cycle
Snn5
Sr. Leader

If you call *611, you can follow the prompts to find out how to activate a device and move your balance over.  I don't know the exact order of numerical prompts, but I do know the info is there as I called last week about another issue and my prompt was just after that one in the order.

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Re: Changing devices during billing cycle
brerose
Member

You are correct about the prompt. However, the issue is that you cannot, in fact move to a new device without again paying. This was explained to me via online chat with a Verizon rep. And I cannot get an actual person via *611.

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Re: Changing devices during billing cycle
Snn5
Sr. Leader

Best to wait until cycle end then.

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