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Why can't an existing prepaid account be transferred to a new phone?
k3xy
Member

I just purchased a Moto X Pure from B&H in NYC and wanted to keep the $45/month prepaid plan I've been using the past two years with my Moto G (that device was recently damaged and not worth repairing) but was forced to take a $50 postpaid plan offering no extra benefits.   The postpaid plan will remain at 1 GB/month data allowance, but now I will pay $5 more each month plus higher taxes.   The representative at your store explained this is because the Moto X Pure is not a "Verizon branded phone" but it is fully CDMA capable, so I don't understand why the lack of "branding" is an issue.  My new Moto X is unlocked, so now I'm seriously considering changing from Verizon to another carrier if I can find a better deal.  I'm disappointed in Verizon for playing these games.

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Re: Why can't an existing prepaid account be transferred to a new phone?
vzw_customer_support
Customer Support

k3xy,


We want to ensure you have the best plan to suit your needs and budget. Having a working device is extremely important, so let's get you back in business asap! Please reach out to our Prepaid Support team at 888-294-6804 to ensure you are on the best plan. Check your phone's capability on our network here: http://bit.ly/1jAYu3L


KarenC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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