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Why does my current balance no longer show up on my prepaid phone?
skier150
Member

I just switched from a Samsung flip phone to the LG Cosmos.  Now the balance will not update on the home screen.  When I called into Verizon they tell me that they do not offer that feature anymore.  I find this hard to believe as it was working fine until just 2 weeks ago.  So, does anyone have any idea of what is going on?  Is my phone screwed up, or did Verzion really kill the balance feature on the prepaid phones?

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Re: Why does my current balance no longer show up on my prepaid phone?
amanda_4489
Member

Similar problem, switched phones (Same Account) a couple weeks ago and no longer getting hotspot since. I called Verizon and they tell me they do not offer my plan anymore and the hotspot is no longer available on the plan I have and that they have not for the last 6 months but I just had it on my previous phone just a couple weeks ago. nothing changed but the phone but I still pay the same price for the unlimited plan but I don't get hotspot......  

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