Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Why does my device keep telling me I have insufficient funds?
leonardp1
Member

t switched to a android smartphone and got the 45.00 a month prepaid plan, but when I use the phone it keeps telling me that I have innsufficiant funds to text or make a call, but in my Verizon it shows that im on the new plan and when I try to change anything in my account it says that I am only account user not account manager and it wont let me do anything, what do I need to do?

Labels (1)
Tags (1)
0 Likes
1 Solution

Correct Answers
Re: i switched to a android smartphone and got the 45.00 a month prepaid plan, but my phone keeps telling me insufficiant funds when i try to call or text, and my online account tells me i am only a account user so i cant change it, what do i need to do?
vzw_customer_support
Customer Support

leonardp1 We absolutely want to make sure that you can view your account online and use your device. Since this is a prepaid phone, you would need to call prepaid at 888-294-6804. Please call from a different phone than your prepaid device then follow the prompt to enter your number. Select option#4 then option#5 and then option#4. When prompted, enter your billing password. If you don't know what it is enter 0000. this will get you to a live representative.

sherita_vzw
Follow us on Twitter
@VZWSupport

View solution in original post

0 Likes
Re: i switched to a android smartphone and got the 45.00 a month prepaid plan, but my phone keeps telling me insufficiant funds when i try to call or text, and my online account tells me i am only a account user so i cant change it, what do i need to do?
vzw_customer_support
Customer Support

leonardp1 We absolutely want to make sure that you can view your account online and use your device. Since this is a prepaid phone, you would need to call prepaid at 888-294-6804. Please call from a different phone than your prepaid device then follow the prompt to enter your number. Select option#4 then option#5 and then option#4. When prompted, enter your billing password. If you don't know what it is enter 0000. this will get you to a live representative.

sherita_vzw
Follow us on Twitter
@VZWSupport

View solution in original post

0 Likes