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Why is it so hard to sign up for an account?
rick1936
Member

I tried to sign up for a prepaid account, the first time the window popped up saying "Congratulations, your number is available to be moved to Verizon Wireless."  I continued on with the transaction and about 2 steps later, a window popped up saying an error occurred and that the system was unable to complete the transaction, try again later.  When I tried again later, I was told that I couldn't transfer my number and would have to choose a new one.  I did so, and 2-3 steps later, got another error window saying the transaction couldn't be completed.  All attempts since have failed after entering the device serial number and SIM ID number.  I tried calling the Consumer Sales 800 number and was immediately switched to the Verizon payment center which asked for a Verizon 10-digit phone number I don't yet have.  What the hell?  Doesn't Verizon want new customers?

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Re: Why is it so hard to sign up for an account?
Snn5
Sr. Leader

I set my PP acct up over the phone precisely for that reason.  After I tried to port over, I had a funny feeling about the process and discovered that my old contract SIM had changed numbers.  I had a spare SIM and had Verizon program that card.  I signed up over the phone due to this.  I had a spare SIM sent to me as well already preprogrammed to my line.  Because I ported my number from a small MVNO, there were issues on the other carriers end and I had to contact the porting dept to have everything straightened out.

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