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Why is there no service on prepaid connection after activation?

I activated my verizon prepaid sim 12 days back and have not received any service yet.

I have a Moto X device, I also tried the sim on a nokia feature phone with no results.

The customer service number was totally useless as I wasn't able to talk to a real person.

I have restarted the device and multiple times and even fiddled with access points.

How do I debug this issue and get a verizon person look at this problem ?

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