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Why was I charged twice for the same thing ??

My Verizon receipt has the $40 prepaid upfront cost listed but no PIN number. I bought Samsung Galaxy S8 prepaid phone from Verizon and was charged $40 initial airtime fee. When I activated the phone, Verizon charged my card $40 again for 1st month. I got double billed! How do I fix this?

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Re: Why was I charged twice for the same thing ??
Verizon Employee


I understand your concern with possibly being billed twice for a month of service. Let's work together to get to the bottom of this. Please respond to the Private Message I have sent you.


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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Why was I charged twice for the same thing ??

That’s an activation fee.  You may have activated with an authorized retailer.