Why was my service suspended?

[Skaugum]

Any human being at verizon. Ihave a prepaid plan. I paid my monthly amount on the due date. My account on myverizon agrees that I paid on the due date. My bank statement agrees that I paid on the due date. Yet my service was suspended and I have been without service for 10 days so far. I have attempted to find some way to speak to a human regarding this issue..unsuccessfully. I live on an island and cannot just pop down to a verizon store..who probably couldn't help me anyway.

[vzw_customer_support · Accepted solution]

Skaugum,

Although we do not support Prepay services fully through these forums, I'm confident that our Prepay Department will be able to shed some light on your issue. Please give them a call at 1-888-294-6804 for assistance.

JenelleR_VZW
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