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Why was my service suspended?
Skaugum
Member

Any human being at verizon. Ihave a prepaid plan. I paid my monthly amount on the due date. My account on myverizon agrees that I paid on the due date. My bank statement agrees that I paid on the due date. Yet my service was suspended and I have been without service for 10 days so far. I have attempted to find some way to speak to a human regarding this issue..unsuccessfully. I live on an island and cannot just pop down to a verizon store..who probably couldn't help me anyway.

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Re: Prepaid plan not working!
vzw_customer_support
Customer Support

Skaugum,


Although we do not support Prepay services fully through these forums, I'm confident that our Prepay Department will be able to shed some light on your issue. Please give them a call at 1-888-294-6804 for assistance.


JenelleR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Prepaid plan not working!
vzw_customer_support
Customer Support

Skaugum,


Although we do not support Prepay services fully through these forums, I'm confident that our Prepay Department will be able to shed some light on your issue. Please give them a call at 1-888-294-6804 for assistance.


JenelleR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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