Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Worst customer service ever, how do I chat with a live rep when it keeps sending me to sign in?
haruko
Member

I am livid "our records indicate your verizon wireless number is not in service please dial *611 for your service provider" or something along that lines,

My prepaid number is hooked up to multiple accounts I use. I have been trying for years to get back into it but the verizon wirless customer service is atrocious

[removed]

it will not even let me chat with a live rep because it keeps saying sign in over and over when I am signed in already..

​Content modified as required by Verizon Wireless Terms of Service

Labels (1)
0 Likes
Re: Worst customer service ever, how do I chat with a live rep when it keeps sending me to sign in?
vzw_customer_support
Customer Support

It is important that you are able to get the performance out of your device that you need, haruko. To clarify, has your Verizon Prepaid number been in continuous service? If a Prepaid line is not paid for, the line will be suspended for 3 months, after which the number will be available to be reassigned to another user.

 

PeterP_VZW

0 Likes