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backup assistant error on samsung illusion prepaid
momsforeva2013

I am having problems getting my backup assistant to work i had my prepay phone shut off cause i didnt have the money now it wont let me backup my address book and i even lost contacts can anyone help me.thanks

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Re: backup assistant error on samsung illusion prepaid
vzw_customer_support
Customer Support

Hey there momsforeva2013,

I am sorry that Backup Assistant isn't working on your device. I did want to mention that if your line is currently not active and connecting to the Verizon Wireless data network, you will not be able to use this feature. Once back up and running it should work though. I would recommend calling our prepay department for any further troubleshooting at 888-294-6804. Thanks!

MichelleG_VZW

Please follow us on Twitter @vzwsupport

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