Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
broken elipsis jetpack
scottucson
Member

hello

i cannot activate my elipsis jetpack prepaid hot spot ... 2 weeks of ish

"data usage unavailable at this time"

"cant connect to this network"

"device currently suspended" flashes for a moment when i open my verizon account

then dissappears to home page

could i possibly have a bad device that was returned/refurbished and then sold as new?

any help would be great

Labels (1)
Tags (1)
0 Likes
Re: broken elipsis jetpack
vzw_customer_support
Customer Support

scottucson,

 

I'm sorry to hear that you're unable to activate your prepaid Ellipsis jetpack. I know it's vital to have a working jetpack and I'll be happy help get this fixed for you. I want to make sure you get the support you're looking for. To better assist you and bring this matter to a resolution, I would reach out to our prepaid team. They can be reached at 888-294-6804.

 

JuanD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes