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customer service
rindycat
Member

I would really like to talk to a live person, but all numbers given on Verizon site have numerous options for possible questions i may have....except for the question i have!!!  I try pressing 0 as was suggested by friends, family, websites, etc... the computer voice says " we are sorry you are having problems...goodbye". 

Please...help me. The Verizon website does not recognize my phone number when I try to register on My Verizon.  I do not know my account number.  I am trying to get auto pay set up with my bank but I cant do it without that info.  I have a pre-paid account

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Re: customer service
Ann154
Expert
Expert

Are you dialing the prepaid customer service number at 1.888.294.6804?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: customer service
rindycat
Member

Yes I have called several 800 numbers including this one and none give the option of speaking with a rep

Sent from my Verizon, Samsung Galaxy smartphone

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Re: customer service
katrinan_vzw
Verizon Employee

We want you to get into contact with our prepay team with no problems to setup your autopay. I apologize that your experiencing issues with the automated system. Please check your inbox for further steps.

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