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do you have to change sim card when you switch from contract to prepaid?
bontika
Newbie
‎10-11-2017 02:29 PM

Just want to know if a sim card change is required when switching from contract to prepaid?  also, can you keep your number?

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Re: do you have to change sim card when you switch from contract to prepaid?
vzw_customer_support
Customer Service Rep
‎10-13-2017 02:42 PM

This is important information and we want you to have it. Yes, you will need a new SIM card. You will want to contact our Prepaid department as suggested previously to start the process: 888-294-6804.

RosanneM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: do you have to change sim card when you switch from contract to prepaid?
Ann154
Community Leader
Community Leader
‎10-11-2017 04:23 PM

You can definitely keep your number. I'm not sure about the SIM card question though. I would suggest that you call the prepaid customer service number at 1.888.294.6804 to get assistance with transferring your account from postpaid to prepaid. You should verify that you are out of contract and don't have any device payment agreements active before you switch your account type.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: do you have to change sim card when you switch from contract to prepaid?
vzw_customer_support
Customer Service Rep
‎10-13-2017 02:42 PM

This is important information and we want you to have it. Yes, you will need a new SIM card. You will want to contact our Prepaid department as suggested previously to start the process: 888-294-6804.

RosanneM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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