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how to lock up my stolen device?
heathershevonne17
Newbie
‎10-20-2017 05:03 AM

how do i lock up my stolen prepaid phone so that it cannot be used? i have the original box it came in as well as the IMEI and MEID NUMBERS ETC??

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Re: how to lock up my stolen device?
vanigo
Contributor - Level 2
‎10-20-2017 05:20 AM

Call customer service for you cell phone carrier and report it lost/stolen.

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Re: how to lock up my stolen device?
vanigo
Contributor - Level 2
‎10-20-2017 05:20 AM

Call customer service for you cell phone carrier and report it lost/stolen.

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Re: how to lock up my stolen device?
Ann154
Community Leader
Community Leader
‎10-20-2017 05:56 AM

Find, lock, or erase a lost Android device - Nexus Help

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: how to lock up my stolen device?
vzw_customer_support
Customer Service Rep
‎10-22-2017 06:50 AM

heathershevonne1, I regret to learn your device was stolen. We want to ensure no one is able to activate or use the device in question. This can best be achieved by contacting our Prepaid team at 888-294-6804 to have the device added to a deny list. They can also check usage since it's been stolen and/or temporarily suspend the line.

 

EbonyR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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