I am regularly losing internet access in Seattle. I have a 4-5 bar 4G-LTE connection, and can make phone calls, but no internet. Internet is unreliable -- often I cannot go to any websites nor connect to my work platform. I am on Android 7.1.1 using a Moto 4G Play (prepaid). I need to have internet for my job, so whenever I lose access I am losing money. I will need to switch to another wireless provider if this situation is not corrected quickly.
We're very sorry to hear about the difficulty with service, jadenoasis. We know it's important that your phone works as well as it possibly can. We'd be sad to see you go to another carrier. Please reach out to our prepaid team for support at your convenience. I'm sure they can help you with getting to the bottom of this. They can be reached toll free at 888-294-6804.
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