Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
locked phone
Babyboy45628
Member

I have a question. I'm with Verizon prepaid. I bought me a new Verizon apple iPhone 7 from best buy and the phone is locked. They told me to contact Verizon about unlocking the phone. Do they do that since I'm with prepaid?

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: locked phone
Ann154
Expert
Expert

Please read the Prepaid 4G device section in the link. Device Unlocking Policy | About Verizon

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

0 Likes
Re: locked phone
Ann154
Expert
Expert

Please read the Prepaid 4G device section in the link. Device Unlocking Policy | About Verizon

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: locked phone
vzw_customer_support
Customer Support

Babyboy45628, we understand how important it is to make sure your new device will be eligible to activate on your account. Please allow us to further investigate the details. Can you please clarify if you are trying to activate your iPhone 7 to Verizon Prepaid? Or with another Prepaid service? Also, we do not lock our 4G devices and there is no code needed to program them. For additional details on our unlocking policy please reference the link above that was provided by Ann154. If you are trying to activate this device with your Verizon Prepaid account please contact our Prepaid department 888-294-6804 for additional assistance on this process.

 

SylviaT_VZW

 

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes