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new balance displat doesn't update
ken_h1
Member

I added money to my prepaid account.  The new balance display didn't update.  I have a basic Samsung phone.

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Re: new balance displat doesn't update
vzw_customer_support
Customer Support

Ken_h1,

It is important to have an updated balance. You will want to reach out to our Prepaid Team. They can be reached at 888-294-6804.


DerekR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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