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new phone number won't let me call out

I just changed my phone number over 4 hours ago.  My phone will not let me call out, telling me I have no money to make calls.  However, I paid $30 yesterday on my old phone.  I signed in here with my new phone number and it shows I paid yesterday.  What on earth?

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Re: new phone number won't let me call out
Customer Support

Thank you for reaching out to us. We understand the importance of a working device. Is this a Prepaid device? What is the make and model of the device?


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