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Correct Answer!
new phone number won't let me call out
deeagle
Member
‎02-23-2017 01:22 AM

I just changed my phone number over 4 hours ago.  My phone will not let me call out, telling me I have no money to make calls.  However, I paid $30 yesterday on my old phone.  I signed in here with my new phone number and it shows I paid yesterday.  What on earth?

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Correct Answer!
Re: new phone number won't let me call out
vzw_customer_support
Customer Support
‎02-25-2017 03:40 AM

Thank you for reaching out to us. We understand the importance of a working device. Is this a Prepaid device? What is the make and model of the device?

TabithaJ_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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