I ordered new service for two additional lines 8 days ago. One line was activated without delay, porting the number I had requested in the online order. The second line is still in limbo. After many hours online in chat and on the telephone, I was assigned a temporary number. I have been on the telephone daily with the Port Center, and still no results. Each day I am given a different excuse: the request was cancelled (by whom?), the request cannot be found, I will need to research this further, etc. I am continually given the runaround, being transferred without warning and having to start anew with another CSR, who seems just as clueless as the last. Each day I am told that the number will be ported by 2:00 pm Central the following day.
This is day number 8, and counting. The previous carrier has assured me each day the number has been released, and I have no reason to believe otherwise, as they no longer provide service to Verizon customers. At this point, any other carrier is looking pretty good.
Day 9 and counting. No help in sight. Same excuses as the previous 8 days. Every rep I speak with is clueless or powerless, or both. Why is this so hard????
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I apologize for the inconvenience this has caused as I know the importance of getting this line connected. Our specialists at the Port Center are the best resource to further work on getting the port completed. It would be best to call
Yale_VZW
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