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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
payment issue
John_california

A story begins nicely like always.

I paid $100 for my prepaid phone at a corporate Verizon local store, and got receipt and confirmation txt message.  My previous balance is $27.

But now two days later, I could not make a call and Verizon keep sending message saying I have $0 balance and service expired.

I called CS and they saying not see the payment in their side.

I went to the local store a few times and one nice guy finally called for me to CS.

This nice guy was also frustrated by talking to the CS and then hang up and call their manager.

After a lengthy talking/verification, it ended up I have to wait for their investigation on where the funk*ing money goes to finish before getting any solution, it could be up to several days or even longer.  I was offered an option to pay another $15 to make my phone active before their investigation ends, which I declined as I don't want to lose another $15 on top of those $127 bucks!

Now I have to wait patiently and pray for God.  I am asking can my fate get better??

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