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payment issue
savclark96
Member

I went to switch plans before my plan renews tomorrow and now it says there is no money on my account to do anything. I was just wondering if there is anyway for this to be fixed immediately.

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Re: payment issue
vzw_customer_support
Customer Support
I'm sorry your account didn't renew with your payment Savclark96. I know this is frustrating but we are here to help. You will need to call our Prepaid department at *611 from your mobile phone or 888-294-6804 from an alternate phone to discuss your plan and payment.

KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: payment issue
vzw_customer_support
Customer Support
I'm sorry your account didn't renew with your payment Savclark96. I know this is frustrating but we are here to help. You will need to call our Prepaid department at *611 from your mobile phone or 888-294-6804 from an alternate phone to discuss your plan and payment.

KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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