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prepaid plan & autopay
ZackS
Member

my prepay plan expired today and I started being charged by the minute.  I signed up for autopay today.  Will it start today or not until next month?

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Re: prepaid plan & autopay
Minniehaha
Sr. Member

The Auto pay should start the miniute you sign up for it (it may take a day to set it up with the bank. Your phone should not expire until 11:59pm on the day that your payment is due. Just remember with auto pay you much make a phone call once every 60 days in order to keep your phone active. With the prepaid cards its not necessary to make a phone call every 60 days. If your funds are low at this point that could be the reason your being billed by the minute. If your new balance does not show up by tomorrow call customer service 1-888-294-6804 when the automated messages starts hit #4 and the next automated message hit # 4 again then the next automated message hit #5 that way you don't have to listen to the automated message just hit the numbers when it first starts and you will be connected to a human. Good Luck

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Re: prepaid plan & autopay
Minniehaha
Sr. Member

You can set the day you want it to start, I set mine for the 1st of the Month and had my text package set for the middle of the month, that way when they take the text payment out of my balance there is money in there for the text package. For Texting it will always be on the day of the month you choose, for the renew depends on if your paying 15 dollars which means your payment will be due in 30 days and if your paying $30 your payment will be due in 90 days. So the payment dates are always changing since some days have 31 days in them.

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Re: prepaid plan & autopay
vzw_customer_support
Customer Support

Hello to you ZackS!

Great questions and I really appreciate Minnie providing some great information! Our Prepay support is also available 24/7 if you have any questions!

They can be reached at 888-294-6804.

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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