Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
samsung illusion model SCH-I110
lauren1769
Member

I am also having trouble with my phone, I'm trying to add minutes on my account and i can login online but my account is locked on my laptop, and on my phone i cant log in. also i don't remember my 10-15 digit pin number for my phone to restore service to my phone. plz help me

Labels (1)
0 Likes
Re: samsung illusion model SCH-I110
vzw_customer_support
Customer Support

Lauren1769, I want to make sure that you don't run out of minutes on your phone. Sounds like you're currently on our prepay services. I do apologize, but we don't have any access to the prepaid accounts. I would recommend on reaching out to our prepaid team by calling them at 888-294-6804. They would be able to further assist.


KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: samsung illusion model SCH-I110
lauren1769
Member

do u have anyway to figure out what my pin is that is all i need to add more mins on my account also i need my account unlocked online sine i can't login on my phone

0 Likes
Re: samsung illusion model SCH-I110
Snn5
Sr. Leader

Your PIN is private, only you know what it is.

0 Likes