We're always here to help ggl517. Being on the right plan is definitely important so I understand your concern.
Is this for a Prepaid account? If so you can contact Prepaid at 888-294-6804. They have access to your account and can further assist.
If this is not Prepaid, please clarify your question so we may better assist.
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!