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weird charges on my pre-paid phone call history
DavidQi
Member

My plan is $1.99 unlimited call for a dummy phone as I do not make much phone calls. Recently I noticed that there are some weird charges on my call history. That is my google voice number and I never called my self regularly at that time around 5:50pm on Wednesday.

Today the earliest date on the history is 2/18/2015, I don't know whether there is such kind of weird charges before 2/18/2015. I believe that as Verizon is the largest provider, you must be checking on it to protect your customs.

Thank you very much.

     

04/29/2015 at 05:48:35 PMOutbound Call678-615-xxxx2$0.00 $263.43 YesWednesday
04/29/2015 at 05:47:09 PMDaily Usage Fee0$1.99 $263.43 N/A
04/22/2015 at 05:53:12 PMOutbound Call678-615-xxxx2$0.00 $265.44 YesWednesday
04/22/2015 at 05:51:47 PMDaily Usage Fee0$1.99 $265.44 N/A
04/01/2015 at 05:46:48 PMOutbound Call678-615-xxxx2$0.00 $269.46 YesWednesday
04/01/2015 at 05:45:23 PMDaily Usage Fee0$1.99 $269.46 N/A
03/29/2015 at 05:46:18 PMOutbound Call678-615-xxxx2$0.00 $271.47 YesSunday
03/29/2015 at 05:44:52 PMDaily Usage Fee0$1.99 $271.47 N/A
02/18/2015 at 06:48:57 PMOutbound Call678-615-xxxx2$0.00 $283.45 YesWednesday
02/18/2015 at 06:47:30 PMDaily Usage Fee0$1.99 $283.45 N/A
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Re: weird charges on my pre-paid phone call history
Weth
Sr. Leader

Do you have call forwarding active to your Google Voice number?

This could be some sort of reminder that you are someone else set up to call Wednesday's at 5:50 PM daylight time or 6:50 PM standard time. Since your phone is off at this time, the incoming call doesn't get counted, but the outgoing forward call will get counted. I suspect the only way to figure out the mystery is have your phone on this coming Wednesday at 5:50 PM and see who or what calls you.

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Re: weird charges on my pre-paid phone call history
DavidQi
Member

Thank you for your reply.

I've never forwarded my Verizon # to google voice.

Actually I'm forwarding my google voice to my cell phone in order to answer it anywhere.

And the such weird charges just start recently, may be earlier but later than my last account refill at the end of August 2014. From my account balance, you may know I've been your custom for a long time.

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Re: weird charges on my pre-paid phone call history
vzw_customer_support
Customer Support
Hi DavidQi,

We always want your bill charges to be accurate! Your minutes are important, so we need to get this resolved asap. Please call our Prepaid team 1-888-294-6804 and select "Technical Support" for additional troubleshooting.

Thanks,
PamelaF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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