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what do i do
yellowrose0613

Payed $15 on 2/1/2016 then payed $30 on 2/3/2016 did not get my $15 back how can i get it back?

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Re: what do i do
Snn5
Sr. Leader

Why did you make 2 payments 2 days apart?  Was one a partial payment?  What plan are you on?  Postpaid or Prepaid?  When does your cycle renew?

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Re: what do i do
yellowrose0613

Prepaid because all i had was $15 on the 1st witch gave me 300 minutes so on the third i thought I could just add another $15 and be all set with the next prepaid plan but they charged me $30 and kept my $15

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Re: what do i do
vzw_customer_support
Customer Support

yellowrose0613 Let's make sure all is as it should be. Could you reach out the Prepaid Department at 888-294-6804? They will have the answers you seek. You can also dial *611 from your Verizon prepaid phone.
JoelRR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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