why is verizon so incompetent? The departments don't talk to each other. They are blockheads!

[DOUGD3]

I ordered a prepaid family plan that hit my credit card and i got a receipt.  Now verizon can't find the order.  I have spent hours on this this week being switched from department to department being told nobody could find the order.  Finally I found a person that was solving it and my line was dropped!!!!  Now I have to start all over with these less than competent people.

What is wrong with verizon?????

[glitchedpixel]

You went with prepaid, that's what happened. No one goes to prepaid and expects top tier service, it's cheap for a reason.