$200 Visa Gift Card Issue
jmcc64
Enthusiast - Level 1

I have yet to receive the $200 Visa Gift Card which I was told I would be receiving for signing up for Verizon FIOS.  I received an email on May 26, 2023 requesting that I sign up for the gift card on line, which I did.  I received another email from Verizon on May 27th stating that the gift card was on its way to me.  Today I called Verizon and spoke with a representative.  He was unable to help me.  He transferred me to the Gift Department.  That woman was also unable to help me.  They both said that they could see that I had signed up for the card but they didn't know why I hadn't received it.  The woman tried transferring me three different times to Blackhawk. Their phone lines were undergoing maintenance.  She gave me their number and suggested I continue calling.  I am completely frustrated!  Can anyone help me with this issue?  Thank you.

2 Replies
vzw_customer_support
Customer Service Rep

Thank you for reaching out with your Fios rebate concern. As Fios is not supported through this platform, please reach out to us through Twitter/Facebook or https://www.verizon.com/support/contact-us/#home#homefios. We look forward to assisting you. 

-Melissa

kh_jenn
Moderator
Moderator

Hi jmcc64,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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