Hi h3_lov3r. If you need any help for your Prepay account, please contact Prepaid Customer Service at 888-294-6804. When prompted, enter your prepaid phone number. Then press 4, 5, 4 and then enter your pass code for your account. If you do not know the pass code enter in four zeros. Then the system will transfer you to a Prepaid representative.
Please follow us on Twitter @vzwsupport