Autopay credit still not received HELP

[ton1313]

I have a prepaid account and i was charged and autopay when i had already paid my account two days before so i called customer service and they removed the autopay and gave me a credit of 65.33 they said it would be 3 to 5 days that the credit would appear in my bank account and it's been 5 days and still nothing.

[vzw_customer_support · Accepted solution]

I can totally understand your concern, ton1313! Generally the credit takes 5 business days to show in your account. Our Prepay team can take a closer look at this to better assist. They can be reached at 888-294-6804.

Thank you,

LenaA_VZW
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