Call drops at 20 seconds
csleigh8
Newbie

Every time I make or receive a call...the call drops at exactly 20 seconds. What is going on?

93306

LG G8

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8 Replies
Skipper28
Newbie

I have been having an issue with my phone for the past two days. I have tried everything to fix it. Restart update turn off airplane mode. Turn back on check the Wi-Fi nothing seems to work

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vzw_customer_support
Customer Service Rep

It's worrying to see you are experiencing dropped calls. Please tell us, does this happen only while being connected to WI-Fi? Does this happen with specific users? ~Geo

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jacker22
Newbie

This same exact issue started for me yesterday! 20 seconds exactly and then I get the "service unreachable" message.

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vzw_customer_support
Customer Service Rep

We are still here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here:   https://www.verizonwireless.com/support/  ~Peter

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vzw_customer_support
Customer Service Rep

jacker22, we want to make sure you get the help you need with your calls. We'll send you a Private Note so we can help.

~Jesse

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vzw_customer_support
Customer Service Rep

We want to make sure your service is working as it should! If you would like assistance, please send a Private Message. *Michelle

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ckujawa2
Newbie

Did you ever have any luck fixing this?  I am having the exact same issues on Verizon, iPhone 14 Pro Max. Call drops at exactly 20 seconds when using cellular to call.  WiFi calling works fine.

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vzw_customer_support
Customer Service Rep

Hello csleigh8. We're sorry to read about the situation, and we'd love to help. Please tell us more. When did the issue start? Have you tried restarting your phone? Is this happening in a specific location?  ~Aaron

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