Can’t Access My Account Number
Vickivoo
Newbie

I’ve never had a business make it so hard to pay them. It’s crazy that I have to go through hours of trouble just to give people my money. I called and was told my phone number is not associated  with an account and that it was prepaid. They had me call 8882946840 and I was immediately met with a voice message saying that I did not have a # that associated with their account (which duh that’s why I was told to call this number) and then the voice message tells me to dial a different #  which then takes me to my internet service provider bill which is not what I need. I’m just trying to pay for an iPad I had bought for school. Why is that so difficult? I had heard the account # is your phone # but it’s not for me. I see the last 4 digits of it in the initial email and it’s completely random. 

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vzw_customer_support
Customer Service Rep

Thank you for reaching in regards to your account concerns. I'm sorry to hear you have had so much trouble with account direction. We will send a Private note to gather more details. 

-Melissa

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