Can't access prepay account since adding family line
Teal4295
Enthusiast - Level 1

I haven't been able to sign in since adding an additional line. I just get an error message that says, "We're having trouble connecting to My Prepay. Please try again later." And has been saying this for two weeks. I need to pay both lines soon but I have no access to my account. What is the problem? #IThelp

 

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Re: Can't access prepay account since adding family line
vzw_customer_support
Customer Service Rep

This would require gaining access to your account to help with resolving the error message you are getting with your online account. Please reach out to us directly for more help. 

 

 

https://www.verizon.com/support/contact-us/

*Aishawyra

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