I have a Moto E4 Prepaid Device. After it updated I can't make or receive calls or texts. I can't even connect to my data. If I try to call it says I need to activate wi-fi calling or something to do with the cellular network. I've looked up how to activate Wi-Fi calling but I don't have that option. I've contacted tech support and they haven't been able to help me. I've done a factory reset, network settings reset, tech did some stuff on their end.
Has anyone had this happen? How did you fix it
a.gill We all depend on our service so let's make sure you can make/receive calls. Does this happen at a specific location or everywhere? May we have your Zip Code? Please go to settings > more > tap cellular networks > tap preferred network type > tap LTE/CDMA.
Dolores_VZW
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