I am on Verizon Prepaid plan. I was able to use Verizon Prepaid cards to load my my account since I ported over. Then about 2 cycles ago, I was attempting to load a prepaid card, but lost track of which one I had used. I had tried a few, but they were used. The problem is I then got an error message saying I exceeded the number of tries on prepaid cards and to wait 24 hours. I waited over 3 weeks until nearing the next cycle. With the first attempt, it gave me the same error. I tried more than 24 hrs later and same thing. I even contacted chat support and the card was good, but said I exceeded the number of tries, which I did not on that attempt. It looks like my account needs some kind of resetting to allow prepaid cards again. In addition, I had moved and changed my address, but the they charged me the same tax as my old address. That is another problem, which I have to deal with now. Can anyone help with guidance?
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