Cannot Use WiFi Calling Outside of US
Enthusiast - Level 2

Before I started my trip, I asked a Verizon agent and he said I can use WiFi Calling while I'm travel in other country. However, when I try to make a call, I'm a iPhone XS MAX user with the lastest OS version, it said "you don't have enought money to place this call, we will trasfer you to a payment system" then I got call fail. It happened at least two weeks. I can't even make a call to customer service. 

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1 Reply
Customer Service Rep

We're sorry to hear that you're having problems making calls with Wi-Fi Calling. Did you activate Wi-Fi Calling prior to leaving on your trip out of the country?