Cannot add a fund problem

[kimjin4311]

When i add a fund at homapage and app, 'you can not add a fund during monthly cycle ' waring apears.

So, my pLans was shut down, i have couldn't call, take a message, internet.. everything.

pleas solve it ASAP.

[vzw_customer_support]

We are truly sorry to learn you are experiencing issues to add funds. To better assist you, I'll be sending you a Private Note. Please reply to it, so we can get started.

~Maria