Cant add more funds to this monthly cycle
RyFlo93
Enthusiast - Level 1

Can't pay my bill and dont want to lose my account. Please can somebody help me? The card Im using is perfectly fine

22 Replies
vzw_customer_support
Customer Service Rep

It is important that you are able to make a payment. I have sent you a Private Note.

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im having the same problem i need help ASAP

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vzw_customer_support
Customer Service Rep

We are more than happy to assist you with this issue. We will be sending you a Private Note, so we can continue. 

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i’m having the same problem, “you can’t add anymore funds to your monthly cycle this month” like what?!??! how can i fix this?

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vzw_customer_support
Customer Service Rep

Jeri, thank you for contacting us. I see you're having an issue adding funds to your account. What happens when you try to add finds to your account? *Debbie

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it lets me put in the card information, but as soon as i’m done it tells me “you can not add any funds to your cycle this month” and i would just like help so that way i can pay my phone bill and service again 

 

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tsomade
Enthusiast - Level 1

I have same issue 

vzw_customer_support
Customer Service Rep

tsomade,

 

We're sorry to hear that you're having an issue with making a payment towards your bill. Are you having problems making a payment through the My Verizon app or online? You can use this link to add funds to your prepaid account: https://myvprepay.verizon.com/prepaid/ui/mobile/InstantPay/#/

 

Keep us posted on the status. We'd be glad to assist further.

-Mark

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TMoore7272
Newbie

I'm having the same issue

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NoZon
Newbie

I am out of the US for past week trying to add more funds and I can’t to my travel pass says the exact same thing as everyone above I am losing my mind over this . No support , horrible service 

How can I make a payment so I won’t lose my account ? I am definitely moving from this trash company . 

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Shade1108
Newbie

Really need to get this paid and its not letting me pay at all. aint ever had a company deny me from giving them money

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gdvdo
Newbie

Same issue here. Tried different devices and cleaning out cookies and cache. Having issues w Verizon more and more. Not very satisfied with it's applications tbh

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vzw_customer_support
Customer Service Rep

This is not the type of experience we want you to have with us, gdvdo. It is imperative that you can manage your account and make a payment when you want to. Allow us to gather more information to be on the same page. When was the last time you were able to submit a payment through he My Verizon app or online? Is this for Verizon Wireless Postpaid or Prepaid service?

VictorC_VZW

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insun
Newbie

I AM HAVING THE SAME EXACT PROBLEM and dont want to lose my account.  ive tried everything.  ive tried desktop, the app.  all with some sort of error.  told to call *611 but obviously cant do that as i need to refill to make calls. please help!

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vzw_customer_support
Customer Service Rep

Hello, insun. 

We know how important it is for you to be able to make a payment on your account. Another option that you could use to make a payment is Instant Pay (For Prepaid accounts). Click here for Instant Pay: https://myvprepay.verizon.com/prepaid/ui/mobile/InstantPay/#/. If you encounter any issues using this method, please let us know. We would be happy to troubleshoot this issue further. 

 

CassieG_VZW 

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Wardash
Enthusiast - Level 2

Ive tried adding funds it wont let me and when i call 611 it sends me to payments where it says i added to many card ive legit added 2 

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Wardash
Enthusiast - Level 2

thats what they are telling me too this is b s

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vzw_customer_support
Customer Service Rep

We want you able to add these ASAP.  Is this for a Prepaid account that you are referring to?-Sean

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Amclain69
Enthusiast - Level 1

Similar issue. I have several prepaid cards I want to add, however I'm getting an error on both the website and the mobile app... "You have reached the maximum number of requests. Try again in 24 hours."  I received this message the first time I tried to load this particular card... and I haven't loaded another card for at least a few weeks.  The help desk informed me that they're having a system issue and that I should try again in 24 hours.  This doesn't inspire a lot of confidence in either the site or mobile app to properly take my payment.  Looking through the history, I see this seems to be a recurring problem, so hopefully someone at Verizon will look into it.  Heck I'd be happy to demonstrate the problem real-time if it helps to get it fixed.

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vzw_customer_support
Customer Service Rep

Hey there, Amclain69.

Thank you for bringing this to our attention. We would be glad to look into this error and help you with troubleshooting.
If you still need assistance, please feel free to send us a Private Note here in the threads, or you can reach us on Facebook or Twitter for assistance as well.

*Celeste

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