Cant add more funds to this monthly cycle

[inhwangbo]

I have exactly same problem so how can I fix that? I cannot use my phone right now

[tsomade]

I have same issue 

[vzw_customer_support]

tsomade,

We're sorry to hear that you're having an issue with making a payment towards your bill. Are you having problems making a payment through the My Verizon app or online? You can use this link to add funds to your prepaid account: https://myvprepay.verizon.com/prepaid/ui/mobile/InstantPay/#/

Keep us posted on the status. We'd be glad to assist further.

-Mark