My bank was billed for a pre auth amount of $303.04 and paid that amount. Then a few days later my bank paid another $303,04. I have had $606.08 subtracted from my checking account for one purchase from your company. The fault is not with my bank, your company is billing twice for one purchase and being paid twice for one item. I noticed that other customers of Verizon have this problem and your company does not resolve the issue in a timely manner. Please return $303.04 to my checking account. I hope Verizon can resolve this issue immediately.
dh48, let's make sure this is taken care of ASAP. We want to make sure you're able to get those charges taken care of without any problems. We're sending you a Private Message so we can help.
~Jesse
I'm sorry we missed you. Please send us a private message or contact us here: https://www.verizon.com/support/contact-us/ -Joe
Start a new topic or ask questions in the open forum.
