I upgraded my device over the phone. I repeated a few times to the representative that I wanted my iPone 6 sent to my job and repeated the address with confirmation given from the representative. I paid extra to make sure that my phone was overnighted. I checked the provided tracking for the phone and it was delivered to the wrong address. I'm pissed! Now I have to drive 30 minutes and leave work to get my phone before someone else gets ahold of it! All I was provided was a sorry when I inquired about the phones whereabouts. I've been with this company too long and spend too much money as it to deal with this types of issues!