Credit card update limit

[Angiepangie91]

How do i get this to reset or do I have to wait for my plan to cancel?

[vzw_customer_support]

We are here to assist you. Can we have more details on the situation please?

LauraL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Angiepangie91]

When I go to my Verizon app and click add funds. I put in credit info then it tells me that credit card update limit has exceeded. Do I have to wait for a couple hours? Days? What exactly is this? Before that happened I did enter the wrong info on accident a few tries before. Is it something with the card or is it a Verizon issue? Thanks

[vzw_customer_support]

Thank you for the details. To clarify, do you have Prepaid services?

LauraL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Angiepangie91]

Yes. I have prepaid services.

[vzw_customer_support]

Thanks for clarifying that information. We'll get to the bottom of this. Please reach out to prepaid services: 888-294-6804

Or take a look at the website: https://www.verizonwireless.com/prepaid/

Prepaid Cell Phones & No Contract Plans | Verizon Wireless

Joel_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!