Help. I need to perform the very basic task of adding pre purchased minutes to my MiFi device however, my attempts to login or register via http://www.verizonwireless.com/ are fruitless. If I attempt to login using my assigned telephone number the following error occurs, The information you have entered does not match the information we have on file. Furthermore, If I attempt to use the Register feature a similar message is also given, We are unable to find your information in our records. Please verify you are entering the correct mobile number.
Also, I am unable to reach anyone at the provided support numbers because once I enter a phone number the automated voice says and error has occured and to try again later. I have been trying for 48hrs. I did get through to a chat agent but she was unhelpful and referred me to a number.
Please help. This is very frustrating.
Help has arrived! I am so sorry for the trouble you're experiencing with adding your pre-purchased plan!
Was your MiFi device originally set up as a prepaid service plan? What number(s) did you dial to try and reach Prepaid Customer Service? I have a contact number for our Prepaid Customer Service Team. It is toll free 888-294-6804. Let me know so I can further assist. Thanks!
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