My daughter’s phone recently stopped recognizing the eSIM it had and could no longer chat or make phone calls. I spent hours with support trying to fix it. Most of the time was waiting on them to respond in chat and have them tell me that certain things took a long time. Like 12 minutes to send an activation to a sim. I’ve been dropped 6-7 times from chat. Last one was apparently the wrong group because the one I was working with went home and I got dumped back in the queue for the sales department and the person I was chatting with gave me a number to call and quickly disconnected. The number gave me the news that they were now unavailable to help me. I can’t get the sim to work. I have an order that is stopping me from trying to replace the phone and I can’t even get it cancelled because apparently it takes an act of congress to achieve it. I’m wondering how a technology company could possibly have so much trouble communicating and resolving simple issues. Especially ones that block a customer from getting a phone to make and receive calls or at least remove the order for a sim that won’t go away so I can look at new phones.
Oh, wow! We are stunned to read about your recent experience. We know the importance of having reliable service, especially when it comes to you eSIM. Verizon is here to help.
When did the problem start? What recent changes have you made? Who else is experiencing this issue? Aside from the phone calls, any other issues (texts/data)?
~Gilbert
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